Brief Overview
In this section, we will explore how to:
- Take a break
- Logout
- View kiosk’s SMS number and email address using Info
- Adjust the settings
- Mute or unmute the sound of the interface
Taking a break
This function is used when the agent has a temporary break during their shift and wants to pause their work on the chat interface.
Note: do not use the « Logout » option when taking a break — the « Logout » button is used for when the shift is over.
To take a break, click on « Take a break » at the top of the interface:
This pop-up notification will let you know that you are in Pause Mode:
To resume activity after the break, click on the « Resume » button:
Logging out
Once your shift is over, use the « Logout » button at the top of the interface:
Note: if you have a temporary break during your shift, use the « Take a break » button instead.
Viewing your kiosk SMS number and email address using Info
Click on « Info » at the top of the interface to see your kiosk SMS number and email address:
The client can continue the conversation using those contact information.
Adjusting the settings
See the Settings category in the documentation for more information.
Muting or unmuting the sound from the interface
Click on the volume icon to toggle mute and unmute.
This is unmuted:
This is muted (no sound):
