Frequent Questions allows you to enter the questions that clients frequently ask and provide an answer to them.
These answers will pop up as suggestions when the client asks a question in the chat.
To create a new question, click on « Create new question ».
At a minimum, you need to fill out the Question, Answer, and Category to create a new question.
- Question: write the frequently-asked question.
- Answer: write the answer to the question.
- Category: choose a category that pertains to the question (ex: Food) by clicking on the drop-down menu. You can also create a new category by clicking on the + sign, or edit the name of a previously-created category by clicking on the pencil icon.
- Website URL: provide a URL that points the customer to more information regarding their question.
- Advanced: you can hide the question by activating the switch.
Note: If a question is hidden, it will be moved to the Trash Bin that can be found in Options:
- Attach an image: add a visual that supports the question.
You have the option to toggle between the languages (English or French) for the question and answer by clicking on the flag icon:
Once you filled out all the categories, click « OK ». The new question has now been added to your Questions list.